These Terms and Conditions govern your access to and use of our website, digital platforms, IoT solutions, dashboards, applications, and related services collectively referred to as the “Services”.By accessing our website or using our Services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, you should not use our website or Services.
1. Acceptance of TermsBy using our website or Services, you confirm that:You have read and understood these Terms.You agree to comply with these Terms.If you are using the Services on behalf of a company or organization, you have the authority to bind that company or organization.Any users, employees, contractors, or end users you authorize to use the Services will also comply with these Terms.We may update these Terms from time to time. The updated version will be published on our website and will become effective from the date of publication unless stated otherwise.
2. About LTSLTS is a Saudi technology company providing IoT, smart infrastructure, connectivity, monitoring, automation, and digital transformation solutions.Our Services may include, but are not limited to:IoT platforms and dashboardsDevice and sensor monitoringSmart buildings solutionsSmart agriculture solutionsIndustrial IoT solutionsAsset tracking and fleet managementConnectivity and gateway solutionsData visualization, alerts, and reportsManaged services, support, and implementation.
3. Use of the Website and ServicesYou agree to use our website and Services only for lawful and legitimate purposes.You must not:Use the Services in violation of any applicable law or regulation.Attempt to gain unauthorized access to our systems, platforms, networks, or customer data.Interfere with the security, performance, or availability of the Services.Upload, transmit, or store harmful code, malware, viruses, or malicious content.Use the Services for fraudulent, deceptive, illegal, or harmful activities.Reverse engineer, copy, modify, or create derivative works from our platforms or software.Resell, sublicense, or distribute the Services without our written approval.Use the Services to compete with LTS or replicate our products, platforms, designs, or business model.Send spam, unsolicited messages, or unlawful marketing communications through the Services.
4. Customer Accounts and AccessSome Services may require registration or account access.You are responsible for:Providing accurate and complete account information.Maintaining the confidentiality of usernames, passwords, and access credentials.All activities that occur under your account.Notifying us immediately of any unauthorized access or suspected security breach.We may suspend or restrict access if we believe that your account has been compromised or used in violation of these Terms.
5. Customer and End User ResponsibilityWhere you use our Services to collect, monitor, process, or analyze data through IoT devices, sensors, gateways, cameras, meters, or connected systems, you are responsible for ensuring that:You have the legal right to collect and process such data.End users or affected individuals are properly informed where required.Any required consent, authorization, or legal basis has been obtained.Your use of the Services complies with applicable laws, regulations, and internal policies.Your devices, installations, and connected systems are used safely and responsibly.LTS is not responsible for unlawful data collection, improper deployment of devices, or misuse of the Services by the customer or its end users.
6. IoT Devices and Operational DataOur Services may process data generated from IoT devices, including but not limited to:Sensor readingsDevice statusAlerts and notificationsEnvironmental dataLocation or site dataEquipment performance dataUser activity logsOperational reportsYou acknowledge that IoT data may depend on device quality, network coverage, configuration, installation conditions, third-party systems, and environmental factors.LTS does not guarantee that IoT data will always be uninterrupted, error-free, real-time, or fully accurate unless expressly agreed in a signed service agreement.
7. High-Risk UseUnless expressly agreed in writing, the Services are not intended to be used as the sole system for high-risk, life-critical, or safety-critical operations.This includes, but is not limited to:Life support systemsEmergency response systemsCritical medical decisionsAviation controlNuclear facilitiesMilitary applicationsAny environment where failure may lead to death, serious injury, or major property damageIf you use the Services in such environments, you do so at your own risk and remain responsible for all required safety, backup, and compliance measures.
8. Fees and PaymentWhere our Services are provided on a paid basis, fees, billing cycles, payment terms, and taxes will be set out in the applicable quotation, proposal, order form, subscription plan, or service agreement.Unless otherwise agreed in writing:Fees are payable according to the agreed billing cycle.Fees are exclusive of VAT and applicable taxes.Late payment may result in suspension or termination of Services.Subscription or service fees are non-refundable unless expressly agreed.The customer is responsible for providing accurate billing information.Any invoice dispute must be raised before the payment due date.
9. Service Availability and SupportWe aim to provide reliable and secure Services. However, we do not guarantee that the Services will be available at all times.Service availability may be affected by:Scheduled maintenanceInternet or telecom failuresCloud hosting issuesDevice or gateway failuresPower outagesCybersecurity incidentsThird-party service interruptionsForce majeure eventsSupport levels, response times, uptime commitments, and maintenance obligations will apply only if expressly stated in a signed agreement or service-level agreement.
10. Third-Party ServicesOur Services may integrate with or rely on third-party products and services, including cloud hosting providers, connectivity providers, hardware manufacturers, payment providers, maps, APIs, or analytics tools.We are not responsible for the performance, security, availability, or terms of third-party services.Your use of third-party services may be subject to their own terms and privacy policies.
11. Intellectual PropertyAll intellectual property rights related to our website, platforms, software, dashboards, designs, content, trademarks, logos, documentation, reports, and technology remain owned by LTS or our licensors.You may not copy, reproduce, modify, distribute, sell, license, reverse engineer, or exploit any part of our intellectual property without our prior written approval.Nothing in these Terms grants you ownership of any LTS intellectual property.
12. Customer DataYou retain ownership of the data you provide to us or generate through your authorized use of the Services.By using the Services, you grant LTS the right to process, store, transmit, analyze, and use such data only as necessary to:Provide the ServicesMaintain and improve the ServicesProvide supportEnsure security and complianceFulfill contractual and legal obligationsWhere personal data is involved, it will be handled in accordance with our Privacy Policy and applicable data protection laws.
13. ConfidentialityEach party may receive confidential business, technical, commercial, or operational information from the other party.The receiving party must:Keep confidential information secure.Use it only for the agreed purpose.Not disclose it to unauthorized third parties.Protect it with reasonable care.Confidentiality obligations do not apply to information that is publicly available, already known, independently developed, or required to be disclosed by law.
14. Suspension and TerminationWe may suspend or terminate your access to the Services if:You breach these Terms.You fail to pay due fees.Your use creates a security, legal, technical, or operational risk.Your account is suspected of unauthorized or unlawful activity.Suspension is required by law, regulation, or government authority.Continued access may harm LTS, our customers, or third parties.Upon termination, your right to use the Services will end immediately.Any outstanding fees will become due and payable. Data export, retention, or deletion will be handled according to the applicable agreement and our Privacy Policy.
15. Disclaimer of WarrantiesTo the maximum extent permitted by law, our website and Services are provided on an “as is” and “as available” basis.We do not guarantee that:The Services will be uninterrupted or error-free.All defects will be corrected.The Services will meet every customer requirement.Data will always be accurate, complete, or real-time.Third-party systems will remain available or compatible.The Services will be free from cyber threats or unauthorized access.Any specific warranties must be expressly stated in a signed agreement.
16. Limitation of LiabilityTo the maximum extent permitted by law, LTS will not be liable for any indirect, incidental, special, consequential, punitive, or loss-related damages, including:Loss of profitsLoss of revenueBusiness interruptionLoss of dataLoss of goodwillSystem downtimeThird-party claimsUnauthorized access caused by customer negligenceFailure of third-party devices, networks, or servicesUnless otherwise agreed in writing, LTS’s total liability for any claim related to the Services shall not exceed the amount paid by the customer to LTS for the affected Service during the three months preceding the claim.
17. IndemnificationYou agree to indemnify and hold LTS, its directors, employees, affiliates, partners, and suppliers harmless from any claims, damages, losses, costs, or liabilities arising from:Your use or misuse of the Services.Your breach of these Terms.Your violation of applicable laws or regulations.Your infringement of third-party rights.Data collected or processed through your devices or systems.Claims made by your end users, customers, employees, or contractors.
18. Force MajeureLTS shall not be liable for any delay, failure, or interruption caused by events beyond our reasonable control, including:Natural disastersInternet or telecom failuresPower failuresCyber-attacksGovernment actionsWar or civil unrestPandemics or public health restrictionsLabor disputesFailure of suppliers or third-party providersAny other event beyond reasonable control
19. Website ContentThe information on our website is provided for general information only.While we aim to keep content accurate and updated, we do not guarantee that all website information is complete, current, or free from errors.We may update, remove, or change website content at any time without notice.
20. Links to Other WebsitesOur website may include links to third-party websites.These links are provided for convenience only. We do not control and are not responsible for third-party websites, content, services, privacy practices, or security.
21. NoticesWe may send notices to you by email, through the platform, or by posting updates on our website.You may contact us through the official contact details published on our website.
22. AssignmentYou may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written approval.LTS may assign or transfer its rights and obligations as part of a merger, restructuring, acquisition, sale of assets, or corporate reorganization.
23. SeverabilityIf any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain valid and enforceable.
24. Entire AgreementThese Terms, together with our Privacy Policy and any signed agreement, quotation, order form, or service agreement, represent the entire agreement between you and LTS regarding the use of the Services.In case of conflict, the signed agreement or order form will prevail for the specific Services covered by that agreement.
25. Governing Law and Dispute ResolutionThese Terms shall be governed by the laws and regulations of the Kingdom of Saudi Arabia.Any dispute arising out of or related to these Terms or the Services shall first be resolved amicably through good-faith discussions.If the dispute cannot be resolved amicably, it shall be referred to the competent courts in the Kingdom of Saudi Arabia, unless a separate written agreement provides for arbitration or another dispute resolution mechanism.
26. Contact UsFor questions regarding these Terms and Conditions.
please contact us:LTS – شركة تقنية الإمداد
Website: www.lts.sa